Privacy Policy

Last updated: March 25, 2026

1. Introduction

Xchatlife ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI companion chat platform ("the Service"). By using the Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Account information: Email address, username, and authentication data (e.g., Discord OAuth credentials)
  • Profile data: Display name, avatar, and preferences you set within the Service
  • Chat content: Messages and inputs you send during AI conversations
  • Payment information: Transaction details processed through third-party payment providers (we do not store full credit card numbers)
  • Custom characters: Character configurations and descriptions you create

2.2 Information Collected Automatically

  • Device and browser information: IP address, browser type, operating system, and device identifiers
  • Usage data: Pages visited, features used, session duration, and interaction patterns
  • Cookies and similar technologies: Session cookies, authentication tokens, and analytics trackers (e.g., Google Analytics)

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process your transactions and manage your tokens or subscriptions
  • Personalize your experience, including AI character interactions
  • Improve the Service through analytics and usage pattern analysis
  • Communicate with you about account updates, promotions, or changes to our policies
  • Detect and prevent fraud, abuse, or violations of our Terms of Service
  • Comply with legal obligations

4. Chat Data and AI Interactions

Your chat messages are sent to third-party AI model providers for processing. We may retain conversation history to maintain chat continuity and improve the Service. Chat data may be used in anonymized and aggregated form for model improvement and quality assurance. We do not sell individual chat content to third parties. You may request deletion of your chat history by contacting us.

5. AI-Generated Images

Images generated through the Service are created by AI models via third-party providers. Generated images may be stored on our servers or third-party hosting services. We may retain metadata about image generation requests for Service improvement. You are responsible for how you use or distribute any AI-generated images.

6. Data Sharing and Third Parties

We may share your information with:

  • AI model providers: To process your chat messages and generate content
  • Payment processors: To handle token purchases and subscriptions
  • Analytics services: Such as Google Analytics, to understand Service usage
  • Hosting and infrastructure providers: To store and deliver the Service
  • Law enforcement: When required by law, subpoena, or legal process

We do not sell your personal information to third parties.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure authentication mechanisms, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Chat history and generated content are retained until you request deletion or your account is terminated. Some data may be retained in anonymized form for analytics and improvement purposes even after account deletion. We may also retain certain data as required by law.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data and account
  • Object to or restrict certain processing activities
  • Export your data in a portable format
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@xchatlife.com.

10. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and collect usage analytics. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of the Service.

11. Children's Privacy

The Service is strictly intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the Service or by email. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@xchatlife.com.

See also our Terms of Service.